Salisbury Plugins

Privacy Policy

Effective Date: October 27, 2023

Introduction

Salisbury Plugins (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://salisburyplugins.com (the “Site”), purchase our VST and AU plugins, or otherwise interact with us.

By using the Site or purchasing our products, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information from and about you, including:

  • Personal Information: This information identifies you directly or indirectly and may include:
    • Contact Information: Name, email address, phone number, billing and shipping addresses.
    • Account Information: Username, password.
    • Payment Information: Credit card/payment details.
    • Order Information: Products purchased, order date, order amount.
    • Customer Support Information: Communications with our support team, including emails and chat transcripts.
    • License Transfer Information: Information provided during the license transfer process, as outlined in our License Transfer Policy.
  • Non-Personal Information: This information does not directly identify you and may include:
    • Browsing Information: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our Site.
    • Device Information: Device type, unique device identifiers.
    • Cookies and Similar Technologies: We use cookies and other tracking technologies (see Section 4) to collect and store information about your browsing activity, preferences, and other technical data.
    • Aggregated Information: We may aggregate information collected from multiple users to analyze trends and improve our Site and services.
    • Usage Data and Analytics: Information about how you interact with the software, such as features used, performance metrics, and error reports. This data helps us improve the software’s performance and functionality.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you create an account, place an order, subscribe to our newsletter, submit a comment, contact customer support, or otherwise provide information to us.
  • Automatically: Through cookies and similar technologies when you visit our Site and through our software (see Section 13 – Software Data Collection).
  • Third-Party Sources: We may receive information about you from third-party sources, such as payment processors and marketing partners.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Fulfill Orders: To process and ship your orders, send order confirmations and shipping updates, and provide customer support.
  • To Manage Your Account: To create and manage your account, allow you to access your order history and preferences, and personalize your experience on our Site.
  • To Improve Our Site and Services: To analyze user behavior, identify areas for improvement, and develop new features and services.
  • To Communicate with You: To respond to your inquiries, provide customer support, send you marketing communications (if you have opted in), and notify you of important updates or changes to our policies.
  • To Prevent Fraud and Abuse: To detect and prevent fraudulent activities and protect the security of our Site and users.
  • To Comply with Legal Obligations: To comply with applicable laws and regulations.
  • To Process License Transfers: To facilitate the transfer of licenses between registered users, as outlined in our License Transfer Policy.
  • We will not collect any personal information through the software without your explicit consent.

4. Cookies and Similar Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to collect and store information about your browsing activity on our Site. This information helps us to:

  • Remember your preferences: So you don’t have to re-enter information each time you visit our Site.
  • Analyze website traffic: To understand how visitors use our Site and improve its performance.
  • Personalize your experience: To show you relevant content and advertisements.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Site.

5. Information Sharing

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, shipping companies, and marketing platforms. These providers are only authorized to use your information as necessary to perform their services for us.
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to respond to a subpoena, court order, or government request.
  • Protection of Rights: We may disclose your information if we believe it is necessary to protect the rights, property, or safety of Salisbury Plugins, our users, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request correction of any inaccurate or incomplete personal information we hold about you.
  • Deletion: You can request deletion of your personal information, subject to certain exceptions.
  • Objection: You can object to the processing of your personal information.
  • Data Portability: You can request a copy of your personal information in a portable format.

To exercise any of these rights, please contact us at support@salisburyplugins.com.

8. Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we will store order information for six years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

9. Children’s Privacy

Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@salisburyplugins.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our Site and services, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our Site. Your continued use of our Site and services after the posting of any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Salisbury Plugins
Email: support@salisburyplugins.com

13. Software Data Collection

Our software may collect non-personal usage data and analytics to help us improve its performance and functionality. This data does not identify you personally and may include information such as:

  • Features used
  • Performance metrics
  • Error reports

We use this data to understand how users interact with the software, identify areas for improvement, and enhance the overall user experience. We will not collect any personal information through the software without your explicit consent.

14. Specific Information We Collect and Store

  • Products You’ve Viewed: We track the products you’ve viewed on our Site to show you relevant recommendations and personalize your browsing experience.
  • Location, IP Address, and Browser Type: We collect this information to estimate taxes and shipping costs, improve our Site’s performance, and understand how visitors use our Site.
  • Shipping Address: We collect your shipping address to fulfill your orders and provide accurate shipping estimates.
  • Cart Contents: We use cookies to keep track of the items in your shopping cart while you browse our Site.

15. Information We Collect During Checkout

When you purchase from us, we collect the following information:

  • Name: For order fulfillment and communication.
  • Billing Address: For payment processing and fraud prevention.
  • Shipping Address: For order fulfillment and shipping.
  • Email Address: For order confirmations, shipping updates, and communication.
  • Phone Number: For contacting you regarding your order if necessary.
  • Credit Card/Payment Details: For processing your payment.
  • Optional Account Information: Username and password for creating an account to manage your orders and preferences.

16. How We Use Your Checkout Information

We use your checkout information for the following purposes:

  • Send you information about your account and order.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Set up your account for our store.
  • Comply with any legal obligations we have, such as calculating taxes.
  • Improve our store offerings.
  • Send you marketing messages, if you choose to receive them.

17. Account Information

If you create an account, we will store your name, address, email, and phone number to populate the checkout for future orders.

18. Who on Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information: Like what was purchased, when it was purchased, and where it should be sent.
  • Customer information: Like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds, and support you.

19. What We Share with Others (Payments)

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

This Privacy Policy was last updated on October 27, 2023.